We believe that luxuries should be available to everyone
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At LeatherLovers, we take great pride in the quality and craftsmanship of our Cowhide and Leather products. We hope you love your purchase as much as we loved creating it.
Change-of-mind returns: Contact us at contact@leatherlovers.com.au within 30 days of delivery with your order number to request a return. Items must be unused, unworn, unwashed and unaltered, with tags attached and original packaging where reasonably possible. Please wait for return instructions before posting your item.
Once your return is received and inspected, we will refund the item price to your original payment method within 7 business days. Your payment provider may take additional time to show the refund. We do not charge a restocking fee.
Faulty, damaged or not-as-described items: Please contact us with your order details and photos where helpful. Your rights under the Australian Consumer Law apply in addition to this change-of-mind policy. The 30-day change-of-mind window and unused-item conditions do not limit your rights to a remedy under consumer guarantees.
We also offer a 6-month manufacturing warranty on our cowhide and leather products. This extra warranty does not replace, limit or shorten your rights under the Australian Consumer Law, which may apply beyond six months.
To help care for your item, avoid excessive rubbing, rough surfaces, prolonged moisture and direct sunlight. Natural variation in cowhide pattern and some hair shedding can occur. If you believe your item has a fault, please contact us so we can assess it fairly under the warranty and applicable consumer guarantees.
For a change-of-mind return, you pay the return postage. Please use a tracked service and keep your proof of postage. Any original delivery charge is not refunded for a change-of-mind return.
If an item fails to meet a consumer guarantee, we will handle return or collection costs as required by the Australian Consumer Law, including reasonable return costs where applicable. Contact contact@leatherlovers.com.au before sending a faulty or damaged item so we can arrange the appropriate next step.
We believe that luxuries should be available to everyone